topic Track Order page unavailible in Broadband

Track Order page unavailible

Jimboy3 — Thu, 08 Sep 2022 19:12:01 GMT

I ordered a new wifi router to be delivered and I wanted to check when my order was going to be intalled. My account summary page and track order page just come up with "Ooops page not available". The track order page is how you can rearrange your installation and now I think I have missed my install, which I believe I will be charged for. I need to know when the install is and make sure its on a day when Im in and not at work.

Re: Track Order page unavailible

Anonymous — Mon, 12 Sep 2022 07:17:14 GMT

Hello,

I'm sorry for the delay. Do you still need assistance with this? Has the router arrived since your last post?

Thanks

Re: Track Order page unavailible

Jimboy3 — Tue, 13 Sep 2022 07:33:00 GMT

Hi Michelle, no it hasnt arrived yet

Re: Track Order page unavailible

SocialTeamJo — Wed, 14 Sep 2022 14:41:52 GMT

Hi Jimboy3,

I'm sorry you haven't received your equipment.

Can you please update your community profile to include your:
• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks,
Jo