topic Re: Router keeps rebooting intermittently in Broadband

Router keeps rebooting intermittently

A13xeo — Sat, 10 Sep 2022 10:04:16 GMT

Every day my router reboots about twice a day for no reason. I have replaced the router all the cables, removed everything from the router, changed power socket and connector, connected the router directly to the phone line Inlet socket and replace the phone line extension lead but it keeps rebooting.

My router is a EchoLife DG8041W Home Gateway.

Is anyone else having this issue or is there an alternative router that can be supplied?

Re: Router keeps rebooting intermittently

KeithFrench — Sat, 10 Sep 2022 10:11:33 GMT

Are you seeing entries in the User Log about kernel panic? This is normally the cause of the reboots & requires the firmware to be upgraded to V1.06. When I know, I can arrange to get this done for you, as it only affects some DG8041W routers & not others, this is not normally an automatic update.

Re: Router keeps rebooting intermittently

A13xeo — Sun, 11 Sep 2022 07:11:48 GMT

Hi Keith,

My current firmware is TalkTalk Wi-Fi Hub Version v1.05t please advise how I can upgrade to v1. 06?

Re: Router keeps rebooting intermittently

A13xeo — Sun, 11 Sep 2022 07:29:16 GMT

I checked the user log and it looks like it's the kernel panic is causing the issue. I get the below error at the same time the router reboots.

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

Re: Router keeps rebooting intermittently

KeithFrench — Sun, 11 Sep 2022 12:04:08 GMT

I have asked one of TalkTalk's support to pick your thread up and upgrade it for you, only TalkTalk can do this.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router keeps rebooting intermittently

A13xeo — Sun, 11 Sep 2022 12:43:10 GMT

Hi keith,

Thanks you it's much appreciated.

Re: Router keeps rebooting intermittently

Debbie-TalkTalk — Mon, 12 Sep 2022 06:37:05 GMT

Hi A13xeo

I have posted on your other topic on the Community.

Thanks

Debbie

Re: Router keeps rebooting intermittently

A13xeo — Mon, 12 Sep 2022 06:41:10 GMT

Hi Debbie,

I can no longer see the other topic.

Re: Router keeps rebooting intermittently

Debbie-TalkTalk — Mon, 12 Sep 2022 06:44:01 GMT

Hi A13xeo

Apologies, it's been moved to moderated posts.

Here is my reply - I can make the change to your router firmware.

When would be the best time to update your router firmware?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 20 minutes to update.

Thanks

Debbie

Re: Router keeps rebooting intermittently

A13xeo — Mon, 12 Sep 2022 06:46:18 GMT

Hi Debbie,

Woukd it be possible to do it after 5pm today?

Re: Router keeps rebooting intermittently

Debbie-TalkTalk — Mon, 12 Sep 2022 06:49:14 GMT

Hi A13xeo

Yes I will update the FW just after 5pm and I will post back to confirm once it's been completed.

Please can you leave the router switched on at this time without rebooting.

Thanks

Debbie

Re: Router keeps rebooting intermittently

A13xeo — Mon, 12 Sep 2022 06:50:20 GMT

Thanks Debbie it's much appreciated.

Re: Router keeps rebooting intermittently

Debbie-TalkTalk — Mon, 12 Sep 2022 07:13:08 GMT

Hi A13xeo

No problem 🙂

Debbie

Re: Router keeps rebooting intermittently

Debbie-TalkTalk — Mon, 12 Sep 2022 16:08:28 GMT

Hi A13xeo

I've made the change to your router firmware.

Please can you monitor the connection and let us know how it compares.

Thanks again.

Debbie

Re: Router keeps rebooting intermittently

Debbie-TalkTalk — Tue, 13 Sep 2022 06:18:00 GMT

Hi A13xeo

Has everything been working ok since I updated the firmware yesterday evening?