topic Re: Solid orange light in Broadband

Solid orange light

Nbooth84_ — Sat, 10 Sep 2022 21:26:13 GMT

My broadband is not the most reliable and regularly loses internet and has an orange flashing light but this evening it turned solid orange and has stayed like that.

I have reset the router and turned it off at mains power twice for the minimum 20 minutes but still solid orange light.

I have faster fibre broadband with the Wi-Fi hub I’ve had the same router for 3 and a half years.

Re: Solid orange light

KeithFrench — Sun, 11 Sep 2022 13:54:10 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Solid orange light

Anonymous — Mon, 12 Sep 2022 07:00:37 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks