topic Internet outage every Monday at 12:35am in Broadband

Internet outage every Monday at 12:35am

Adelel — Mon, 12 Sep 2022 15:11:26 GMT

I have a internet shortage every Monday ‘

morning between 12:35-1:15am and talk talk wont resolve the issue as the broadband works every other time of the week And day or week. This causes my babies baby monitor to drop out and not reconnect without a manual reconnection

Re: Internet outage every Monday at 12:35am

martswain — Mon, 12 Sep 2022 16:45:25 GMT

Check you Homesafe and Kids Safe settings and see if Homework Time has mysteriously become active.

If you require them to be on, turn them off, save changes and them reinstate them as you require.

Re: Internet outage every Monday at 12:35am

Debbie-TalkTalk — Tue, 13 Sep 2022 05:22:46 GMT

Hi Adelel

I'm sorry to hear this.

Have you logged into My Account to check if HomeSafe/KidsSafe has been switched on?

Thanks

Re: Internet outage every Monday at 12:35am

Adelel — Tue, 13 Sep 2022 07:51:07 GMT

Thanks so much. I was on the phone a hour yesterday to talk talk and the customer service person lied saying at first there was an outage problem since March that an engineer has known about and the said it’s the time that there is a software update. I’ve just checked and it was the homework setting. Thank you very much!

Re: Internet outage every Monday at 12:35am

Debbie-TalkTalk — Tue, 13 Sep 2022 07:53:59 GMT

Hi Adelel

I'm really sorry about this.

If you do experience any further issues then please let us know on the Community.

Thanks

Debbie