Master socket m

stephreay93 — Tue, 13 Sep 2022 00:45:36 GMT

Hi. Please could someone help or

advise me. My master socket has came loose from wall. It was installed poorly by TalkTalk when my internet was supplied and fitted last year. I contacted TalkTalk today to let them know it’s lose and dangerous. I was advised an engineer will come this weekend to fix it at no cost which is great. The lady I was chatting to on the TalkTalk chat said the master socket can be moved at my request to a new location as long as it’s within 3m of its current location. I was told this would be at no cost. I have screenshots of this chat saying this would be free. However after some research it’s saying everywhere I’ll b charged?! Now I’m concerned that it’s going to be a hidden cost and I’ll be charged even though I have been told it’s free. Can someone please confirm this ? Thanks

Re: Master socket m

Debbie-TalkTalk — Tue, 13 Sep 2022 06:03:23 GMT

Hi stephreay93

Apologies for this.

To move/relocate a master socket there will be a charge.

Openreach engineers can also install and replace main phone sockets if requested. This is chargeable at £128.40.

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Master socket m

Re: Master socket m