topic Re: No broadband; now no phone line in Broadband

No broadband; now no phone line

scfenton — Wed, 14 Sep 2022 08:46:37 GMT

Broadband dropped AGAIN yesterday. Red flashing light on the router.

In trying to follow instructions to use the test socket I think I've now damaged it because I can't get the faceplate back on properly and have no phone line as a result.

The "live chat" button doesn't work.

The website says "You can also get in touch by calling our support line: 0345 172 0028." Except I can't, because that number is no longer valid.

I'm nearly 80 and don't want to be without a phone. Can someone please for the love of god get an engineer out to me?

Re: No broadband; now no phone line

Chris-TalkTalk — Wed, 14 Sep 2022 08:50:00 GMT

Hi scfenton,

I'm sorry to hear that you're experiencing problems with your service. Could I just ask which type of master socket you have- Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Chris

Re: No broadband; now no phone line

scfenton — Wed, 14 Sep 2022 08:52:33 GMT

Hello Chris,

NTE 5C MK 4.

Re: No broadband; now no phone line

scfenton — Wed, 14 Sep 2022 08:52:55 GMT

NTE 5C MK 4

Re: No broadband; now no phone line

Chris-TalkTalk — Wed, 14 Sep 2022 08:56:33 GMT

OK thanks. What seems to be the problem with it, the faceplate should just push back on and clip in place?

Chris

Re: No broadband; now no phone line

scfenton — Wed, 14 Sep 2022 08:59:14 GMT

It won't clip back in properly.

Re: No broadband; now no phone line

Chris-TalkTalk — Wed, 14 Sep 2022 09:01:19 GMT

Is it partially going back on but not quite far enough to click in place?

Chris

Re: No broadband; now no phone line

scfenton — Wed, 14 Sep 2022 09:03:11 GMT

Yes.

Re: No broadband; now no phone line

Chris-TalkTalk — Wed, 14 Sep 2022 09:06:11 GMT

And just to confirm, your telephone is on an extension socket and when you pick up the receiver the line is dead?

Chris

Re: No broadband; now no phone line

scfenton — Wed, 14 Sep 2022 09:06:48 GMT

Right I gave it a wallop and the phone line is back.

Re: No broadband; now no phone line

ferguson — Wed, 14 Sep 2022 09:12:05 GMT

Percussive maintenance, you can't beat it! 🙂

Re: No broadband; now no phone line

scfenton — Wed, 14 Sep 2022 09:13:24 GMT

Well that didn't last long. Dead again.

Re: No broadband; now no phone line

ferguson — Wed, 14 Sep 2022 09:15:47 GMT

Oh dear. Did you try connecting the phone directly at the test socket to check if it works there?

Re: No broadband; now no phone line

scfenton — Wed, 14 Sep 2022 09:31:35 GMT

I connected the internet line to the test socket without success. I could not see where the phone line would go. It looks like they go into the faceplate and a single "thing" comes out into the rest of the box.

Anyway I have made contact with TalkTalk on the phone and an engineer is coming out tomorrow, again. So I guess that's all we can hope for right now.

Re: No broadband; now no phone line

Chris-TalkTalk — Wed, 14 Sep 2022 09:44:00 GMT

OK, thanks for letting us know, please let us know how you get on

Chris