topic Re: Windows VPN in Broadband

Windows VPN

WarierAd — Fri, 09 Sep 2022 06:49:58 GMT

I recently got given a pc from work for use however I have had toubble connecting vip Windows VPN (OS is Windows 10 Pro), I was told by IT that TalkTalk would need to change/ update the software for my router.

However I spent over 40 Mins on the phone last night and they had no idea what i was talking about, can someone here help please.

Many thanks

Adam

Re: Windows VPN

Skynet_TX — Mon, 12 Sep 2022 19:32:21 GMT

Hi @WarierAd,

If you have the Sagemcom Wi-Fi Hub then this issue might be caused by the version of firmware that the router is using, when the support team here are back tomorrow they will be able to take a look at this, and change your firmware if required.

Re: Windows VPN

Debbie-TalkTalk — Tue, 13 Sep 2022 05:41:50 GMT

Hi Adam

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Windows VPN

WarierAd — Tue, 13 Sep 2022 18:03:44 GMT

I have updated, sorry didnt know i had a TalkTalk number to be honest

Re: Windows VPN

Skynet_TX — Tue, 13 Sep 2022 18:51:16 GMT

Thanks, the support team will be back in the morning and will be able to look into this for you.

Re: Windows VPN

Debbie-TalkTalk — Wed, 14 Sep 2022 06:06:53 GMT

Hi WarierAd

Thanks for updating your Community Profile.

I've made a change to your router firmware, please can you retest?

Thanks again.

Debbie

Re: Windows VPN

DBell6 — Wed, 14 Sep 2022 12:56:17 GMT

Hi there,

I am experiencing the exact same problem as WarierAd. I have put my Landline number in my profile. Please could you make a change to my router firmware?

Thank you

Re: Windows VPN

Debbie-TalkTalk — Wed, 14 Sep 2022 12:59:51 GMT

Hi @DBell6

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: Windows VPN

WarierAd — Thu, 15 Sep 2022 17:19:04 GMT

Tested working now many thanks

- Adam

Re: Windows VPN

Anonymous — Fri, 16 Sep 2022 05:37:01 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks