topic Re: Windows VPN in Broadband

Windows VPN

DBell6 — Wed, 14 Sep 2022 13:12:22 GMT

Hello,

I am starting to work from home again but am having trouble connecting Windows VPN (OS is Windows 10). I was told by our technical department that TalkTalk would need to change/ update the firmware for my router. Other colleagues who also use TalkTalk as their broadband provider have requested this very same thing and it has been successful. I have put my landline number on my community profile. Hopefully you have all the information you require.

Please can you provide assistance?

Thank you,

Re: Windows VPN

Debbie-TalkTalk — Wed, 14 Sep 2022 13:15:36 GMT

Hi DBell6

Thank you for creating a new topic.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks again.

Debbie

Re: Windows VPN

DBell6 — Wed, 14 Sep 2022 13:38:44 GMT

Hi Debbie,

I am happy for this to be done now or when is most convenient for you.

Thank you very much for your help!

Re: Windows VPN

Debbie-TalkTalk — Wed, 14 Sep 2022 13:46:15 GMT

Hi DBell6

Thank you. I've made the change to your router firmware, please can you retest?

Debbie

Re: Windows VPN

DBell6 — Wed, 14 Sep 2022 17:23:24 GMT

Hi Debbie,

It is working perfectly now. Thank you very much for your help 🙂

Re: Windows VPN

Debbie-TalkTalk — Thu, 15 Sep 2022 05:58:47 GMT

Hi DBell6

That's great news 🙂

Please let us know if you do experience any further issues.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie