topic Re: VPN not working in Broadband

VPN not working

jamesluckett — Wed, 14 Sep 2022 14:34:02 GMT

Hi,

I need help, I am trying to connect to my work VPN. I have had three calls with Technical support and they have not resolved the issue. If I use my mobile hotspot it works but if I use the Talk Talk router it will not let me connect to my work VPN. I have tried splitting the SSID and setting them as two different names i.e. Talk24 and Talk 5. This has not worked. I have tried connecting my VPN to two friends' Internet with Sky and BT and I can connect to VPN with no problems. I don't know what else I can do to try and resolve this except cancelling by Talk Talk Internet and going with another provider. Can anyone suggest anything?

Re: VPN not working

KeithFrench — Wed, 14 Sep 2022 17:37:13 GMT

Which make/model of router are you using & what firmware is it running?

Re: VPN not working

Debbie-TalkTalk — Thu, 15 Sep 2022 05:17:36 GMT

Hi James

I'm sorry to hear this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: VPN not working

Anonymous — Thu, 22 Sep 2022 10:12:39 GMT

Hi,

Just checking back in to see if everything is now ok?

Thanks