topic Re: Unable to dial PPTP VPN using TalkTalk router connection in Broadband

Unable to dial PPTP VPN using TalkTalk router connection

Wildavid39 — Thu, 15 Sep 2022 08:17:41 GMT

Hi all,

I'm struggling to connect to any VPN connection using my recently switched TalkTalk connection.

I presume this could well be the router firmware issue mentioned here.

https://community.talktalk.co.uk/t5/Broadband/VPN-not-connecting-using-PPTP/td-p/2883212

I've only recently switched back to Talk Talk and hadn't tried the VPN up until now, but whatever connection I try to various different VPN locations and accounts, all fail after sitting on verifying username and password.

The router login page says it's a TalkTalk Wi-Fi Hub 2
version SG4K100136

Do you need any further info to upgrade the firmware, so I can use my work VPN's again?

Thanks,

Re: Unable to dial PPTP VPN using TalkTalk router connection

Debbie-TalkTalk — Thu, 15 Sep 2022 08:26:46 GMT

Hi Wildavid39

Apologies for this.

I will make a change to your router firmware and I will post back to confirm once this has been completed.

Thanks

Debbie

Re: Unable to dial PPTP VPN using TalkTalk router connection

Debbie-TalkTalk — Thu, 15 Sep 2022 09:01:24 GMT

Hi Wildavid39

The firmware has updated, please can you retest?

Thanks

Debbie

Re: Unable to dial PPTP VPN using TalkTalk router connection

Wildavid39 — Thu, 15 Sep 2022 09:08:25 GMT

All OK now thanks.

Re: Unable to dial PPTP VPN using TalkTalk router connection

Debbie-TalkTalk — Thu, 15 Sep 2022 09:11:34 GMT

Hi Wildavid39

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie