topic Re: PPTP VPN BLOCKED in Broadband

PPTP VPN BLOCKED

enayalogi — Thu, 15 Sep 2022 15:07:34 GMT

Hello,

I need to work from home and connect to my work VPN network (PPTP). According with the company's IT department, Tall Talk router is known to block PPTP and they recommend to access my home router and "..set PPTP Pass-through to allow and IPSec Pass-through to allow."

Can you please instruct how I can do it?

Thanks.

Re: PPTP VPN BLOCKED

Skynet_TX — Thu, 15 Sep 2022 18:48:58 GMT

Hi @enayalogi,

What model of router do you have ?, if you have the Sagemcom Wi-Fi Hub then your issues may just be being caused by the version of firmware that your router is currently using, if this was the case the support team here would be able to change your router to use a different version of firmware, and that may resolve the issue.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: PPTP VPN BLOCKED

Debbie-TalkTalk — Fri, 16 Sep 2022 05:57:58 GMT

Hi enayalogi

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then take a look at this for you.

Thanks

Debbie

Re: PPTP VPN BLOCKED

Debbie-TalkTalk — Thu, 22 Sep 2022 05:32:58 GMT

Hi enayalogi

Do you still need help with this?

Thanks

Debbie