topic Re: Wifi Issues in Broadband

Wifi Issues

Bw44057jason — Fri, 16 Sep 2022 07:18:55 GMT

Hi, i was wondering if anyone had some ideas what might be causing my wifi issues. My original setup was a router downstairs and issues upstairs due to distance etc. So to solve it had a talk talk extender installed. Extender seems to be fully setup correctly (all the lights on). However when it's on my wifi can drop massively everywhere around the house but maily when near it, i get 0.5mbps compared to 60mbps. It also takes out the sonos speakers downstairs too. I survive by plugging a cable into the extender and directly into my laptop in the daytime which works fine and I just use mobile data on my phone. Then at night switch the extender off so wifi then is generally ok in the main part of the house for the kids to use. The kids call it the wifi killer haha. The only thing that i can think of (could be completely wrong) is I'm staying connected to router downstairs getting about 20mbps due to distance and then when the extender is turned on I'm not switching to it and all it's really doing is causing interference and therefore causing my wifi connection to router downstairs to become worse. Any ideas will be greatly appreciated. Thanks

Re: Wifi Issues

Debbie-TalkTalk — Fri, 16 Sep 2022 07:29:32 GMT

Hi Bw44057jason

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Wifi Issues

Bw44057jason — Fri, 16 Sep 2022 07:48:52 GMT

Thanks Debbie, I've added the details. I do have the fault logged with customer tech support but it just ends in sending me new extenders. It's been like this for 4 years.

Re: Wifi Issues

Debbie-TalkTalk — Fri, 16 Sep 2022 08:02:11 GMT

Hi Bw44057jason

Thanks for updating your Community Profile.

Do you have the Sagemcom WIFI hub connected at the moment? I can't connect to your router.

Re: Wifi Issues

Bw44057jason — Fri, 16 Sep 2022 08:09:59 GMT

I don't think so, i just have a standard talk talk hub

Re: Wifi Issues

Debbie-TalkTalk — Fri, 16 Sep 2022 08:15:53 GMT

Hi Bw44057jason

Ok, have we recently sent you a new router?

If we haven't then I think we should send a new router first to rule this out. Will this be ok?

Re: Wifi Issues

Bw44057jason — Fri, 16 Sep 2022 08:20:40 GMT

Not had a new router for while, so yes happy to try another one. Is it possible to chat (mobile on profile).

Re: Wifi Issues

Debbie-TalkTalk — Fri, 16 Sep 2022 08:24:15 GMT

Hi Bw44057jason

Apologies, we only provide online support on the Community.

Would you prefer to send me a Private Message? (on the Community)

Re: Wifi Issues

Bw44057jason — Fri, 16 Sep 2022 08:29:04 GMT

No that's fine, i was just going to talk some more detail.

Re: Wifi Issues

Debbie-TalkTalk — Fri, 16 Sep 2022 08:36:19 GMT

Hi Jason

I've enabled your Private Messages just in case you did want to send a message.

The replacement router is on its way, please allow 24-48hrs for this to arrive. Let us know once the new router is connected and we can take a look at this again.

Thanks

Re: Wifi Issues

Debbie-TalkTalk — Fri, 16 Sep 2022 09:23:17 GMT

Hi @KeithFrench

Would you be able to offer some advice please?

I have sent a new router for testing but wondered if you could also take a look at set up etc and offer some advice?

Thank you.

Re: Wifi Issues

KeithFrench — Fri, 16 Sep 2022 10:16:38 GMT

Hi @Bw44057jason

@Debbie-TalkTalk has asked me to help you with your WiFi issues, before getting started, it is worth waiting for the new router to be tried first, as my in-depth help will be wasted on the old router if you are going to stick with the new one when it arrives.

Just to confirm, which TalkTalk WiFi Extender do you have, is the D-Link DHP-W610AV two unit kit? If so there can very well be some improvement to be had by optimising the channel usage of both the router & extender. It does sound to me like they are probably using the same channels as each other, which is very likely to cause the issues you describe. The channels will probably be the same as each other if you just did the WPS connection method, but there is an advanced configuration area for it I can talk you through if required.

Please let me know when you have tried the replacement router & decided which one is best.

Re: Wifi Issues

Bw44057jason — Fri, 16 Sep 2022 10:41:57 GMT

Hi Keith, thanks for help, yes happy to wait until th router arrives.

To answer your other questions, yes I've currently got a w611av in but I've tried a 610 too. For info I didn't use the WPS option, I just followed the default instructions to power up next to each other initially and then moved the extender to the new location.

Thanks, I'll be touch

Jason

Re: Wifi Issues

Debbie-TalkTalk — Fri, 16 Sep 2022 11:03:37 GMT

Thanks Jason and @KeithFrench 🙂

Re: Wifi Issues

KeithFrench — Fri, 16 Sep 2022 11:58:44 GMT

Hi @Bw44057jason

That actually means that you did use the WPS option, but probably didn't realise it. It automatically put the router into WPS mode without you doing anything. That is why it needs to be near your router to start with.

Let me know after the new router has been tried.

Re: Wifi Issues

Bw44057jason — Fri, 16 Sep 2022 12:52:00 GMT

Hi Keith, thanks for help, yes happy to wait until th router arrives.

Thanks, I'll be touch

Jason

Re: Wifi Issues

KeithFrench — Wed, 21 Sep 2022 12:28:46 GMT

Hi @Bw44057jason

What make/model of router did you get sent as the replacement?

Re: Wifi Issues

Bw44057jason — Wed, 21 Sep 2022 12:40:37 GMT

Hi, it's a Sagemcom Fast 5364-3.T8. If I'm near the extender and then turn my wifi off then on again on my phone, it's really quick (70mbps) but after a few mins it starts to glitch again and sometimes drops to less than 1mbps. Phone sometimes jumps to data, it generally kills the sonos system too that sits between the router and extender. If I'm near the router i see the performance drop when the extender is on. Thanks

Re: Wifi Issues

KeithFrench — Wed, 21 Sep 2022 13:56:17 GMT

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

Re: Wifi Issues

Karl-TalkTalk — Wed, 21 Sep 2022 14:10:20 GMT

I've turned optimisation off 🙂

Karl.