topic Re: Internet drop out in Broadband

Internet drop out

steveb1960 — Thu, 15 Sep 2022 16:18:36 GMT

keep getting internet drop out since upgrading to fibre

last Friday approx 3.30 pm, Last Sunday 10.00pm, today approx 5.00 pm fixed by turning off and on router

Re: Internet drop out

ferguson — Thu, 15 Sep 2022 16:28:36 GMT

When you say "fibre" do you mean FTTC, or Full Fibre?

Re: Internet drop out

Anonymous — Fri, 16 Sep 2022 06:36:59 GMT

Hello,

Can I just confirm, do you have a Future Fibre/FTTP connection?

Thanks

Re: Internet drop out

steveb1960 — Fri, 16 Sep 2022 11:08:11 GMT

future fibre thanks

Re: Internet drop out

steveb1960 — Fri, 16 Sep 2022 11:09:27 GMT

fttp

Re: Internet drop out

Anonymous — Fri, 16 Sep 2022 11:13:17 GMT

Hi,

Thanks for confirming. Do any of the lights change on the router when this happens or just on the router? Which router do you have? (make and model)

Thanks

Re: Internet drop out

Anonymous — Fri, 16 Sep 2022 11:19:14 GMT

Hi,

Sorry my last post should say on the ONT or just the router.

Thanks

Re: Internet drop out

steveb1960 — Fri, 16 Sep 2022 12:16:36 GMT

No lights flashing just solid light white router is the new one with anologue telephone socket on back

Re: Internet drop out

Anonymous — Fri, 16 Sep 2022 12:24:32 GMT

Hi,

Are all devices dropping, both wired and wireless?

Thanks

Re: Internet drop out

steveb1960 — Fri, 16 Sep 2022 14:03:36 GMT

all devices lose connection

Re: Internet drop out

steveb1960 — Sat, 17 Sep 2022 15:14:24 GMT

any more info on this issue please

Re: Internet drop out

Chris-TalkTalk — Tue, 20 Sep 2022 06:24:34 GMT

Hi Steve,

When the connection drops do you just need to reboot the router and not the ONT too, to get it to reconnect?

Chris

Re: Internet drop out

steveb1960 — Tue, 20 Sep 2022 09:03:41 GMT

Just router

Re: Internet drop out

steveb1960 — Tue, 20 Sep 2022 09:04:45 GMT

Just the router

Re: Internet drop out

Chris-TalkTalk — Tue, 20 Sep 2022 09:54:43 GMT

OK thanks. Have you tested with a second router? If not then I think we should give this a try

Chris

Re: Internet drop out

steveb1960 — Fri, 30 Sep 2022 11:55:16 GMT

I haven't got a spare router, had dropouts more frequent in the last 48hrs, can this be looked into please

Re: Internet drop out

Anonymous — Fri, 30 Sep 2022 12:06:12 GMT

Hi,

Can I just confirm, what make and model of router do you currently have and what version of firmware is currently on the router please?

Thanks

Re: Internet drop out

steveb1960 — Sun, 02 Oct 2022 09:27:08 GMT

after continual dropouts i have found my old router and had no issues since please se attached details of the problamtic routerdetails

Re: Internet drop out

Debbie-TalkTalk — Mon, 03 Oct 2022 06:37:52 GMT

Hi steveb1960

Is the connection stable with your old router?

We have new firmware coming in the next few weeks for the Sagemcom hub. I think we should wait and update the router firmware first.

Would it be ok to continue using your old router for now?

Re: Internet drop out

steveb1960 — Mon, 03 Oct 2022 09:02:03 GMT

the connection is stable with the old router, i'm ok to wait for new firmware