topic Re: Windows VPN not working via hub in Broadband

Windows VPN not working via hub

Duffa74 — Sat, 17 Sep 2022 18:57:59 GMT

Just recieved a Talktalk hub 2 and cannot use a windows 10 VPN. Previous posts about this seem t show the Huawei hub fixes this. How can I sort this? Many thanks.

Re: Windows VPN not working via hub

Skynet_TX — Sat, 17 Sep 2022 19:36:00 GMT

Hi @Duffa74,

This can probably be resolved by the support team here changing the version of firmware running on your router, they should be able to help when they return next week.

Re: Windows VPN not working via hub

Duffa74 — Sat, 17 Sep 2022 19:39:10 GMT

Thanks Skynet_TX. I’ll look forward to someone getting in touch. 👍🏻

Re: Windows VPN not working via hub

Karl-TalkTalk — Mon, 19 Sep 2022 07:39:16 GMT

I've emailed our network colleague to apply an update to your router to allow the VPN to connect. With today being a Bank Holiday, I would not expect this to be picked up until tomorrow.

Thanks

Karl.

Re: Windows VPN not working via hub

Duffa74 — Mon, 19 Sep 2022 07:43:30 GMT

Thank you Karl. 👍🏻

Re: Windows VPN not working via hub

Karl-TalkTalk — Mon, 19 Sep 2022 07:58:25 GMT

No Problem 🙂

Karl

Re: Windows VPN not working via hub

Karl-TalkTalk — Tue, 20 Sep 2022 09:11:23 GMT

Hi @Duffa74

Is the VPN working now ? My colleague has confirmed he picked this up first thing this morning.

Thanks

Karl.

Re: Windows VPN not working via hub

Duffa74 — Tue, 20 Sep 2022 12:41:55 GMT

HI Karl, VPN working but a little slow at times.

Re: Windows VPN not working via hub

Karl-TalkTalk — Tue, 20 Sep 2022 12:48:43 GMT

Glad the VPN is working. The speeds could be anything unrelated. Check the speed of your connection is fine without the VPN in use to make sure the overall speeds are correct.

Thanks

Karl.