topic Re: Broadband/Internet in Broadband

Broadband/Internet

Eborman — Tue, 20 Sep 2022 09:46:00 GMT

My Broadband/Internet has been off for 35 mins. On, off, on, off for last 2 weeks. When its off I ring for a check and guess what, its back on and tests OK. It not OK when I spend more time off than on. Does TalkTalk hold a record of my service ie times its on and off. If so how do I get a record of it to prove its a service problem.

Re: Broadband/Internet

Chris-TalkTalk — Tue, 20 Sep 2022 09:53:45 GMT

Hi Eborman,

I'm sorry to hear that you're experiencing problems with your service

Your connection does look very unstable and the error count is high. Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Broadband/Internet

Eborman — Tue, 20 Sep 2022 13:40:58 GMT

All is as it has been for 2+ yrs

Re: Broadband/Internet

Chris-TalkTalk — Tue, 20 Sep 2022 13:44:04 GMT

OK thanks, but has it been connected to the test socket for 2 years? How many telephone sockets do you have?

Chris

Re: Broadband/Internet

Eborman — Tue, 20 Sep 2022 13:50:16 GMT

It is plugged into the main phone socket as it always has. I have no phones connected.

Re: Broadband/Internet

Chris-TalkTalk — Tue, 20 Sep 2022 13:54:39 GMT

Is that the only telephone socket in your home?

Chris

Re: Broadband/Internet

Eborman — Tue, 20 Sep 2022 13:56:22 GMT

There is only 1 phone socket in the house. No cordless phones either

Re: Broadband/Internet

Chris-TalkTalk — Tue, 20 Sep 2022 13:57:21 GMT

OK thanks. Does your master socket have a test socket?

Re: Broadband/Internet

Eborman — Tue, 20 Sep 2022 14:20:01 GMT

Cover off and plugged direct into socket

Re: Broadband/Internet

Chris-TalkTalk — Tue, 20 Sep 2022 14:22:29 GMT

OK thanks. Could you leave it there for 24 hours and let us know if the problems continue

Chris

Re: Broadband/Internet

Anonymous — Thu, 22 Sep 2022 08:01:21 GMT

Morning,

I've re-checked the connection stats now and I can see 2 re-connections since your last post, however these appear to be DLM making changes to the profile/speed. How have you found the stability/connection over the last 48hrs?

Thanks