topic Re: New order help in Broadband

New order help

robvrs — Wed, 21 Sep 2022 08:09:59 GMT

Hi,

I ordered future fibre on 23rd August and was given a go live date of 14th September.

A BT engineer turned up a few days before looked in my garage and said, I don't know how to do this and someone else will turn up. So no appointments no communication. Some one turned up 8 days ago but I wasn't in and my wife was working.

I have been chatting with talk talk via the website, I keep getting told its being escalated then I receive a text with when I'll receive an update. This has happened 5 times now. Nothing seems to be happening and I'm at the end of my tether with it.

My current contract is coming to and end within a week and I'll end up going onto double the rate while I wait for talktalk. I thought I'd done it all with plenty of time to spare.

Please help!

Re: New order help

Chris-TalkTalk — Wed, 21 Sep 2022 08:56:46 GMT

Hi robvrs,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: New order help

robvrs — Wed, 21 Sep 2022 10:22:40 GMT

Profile updated thanks.

Re: New order help

Chris-TalkTalk — Wed, 21 Sep 2022 11:22:24 GMT

OK thanks. Are you migrating from another provider or are you an existing TalkTalk customer?

Chris