topic Re: DG8041W router constantly re-booting in Broadband

DG8041W router constantly re-booting

davidallantaylor — Tue, 13 Sep 2022 10:34:48 GMT

Hi Im having chronic issues with my DG8041W router. It must rev=boot at least half a dozen times a day and is becoming unusable.

I have checked the logs and it seems it is rebooting due to a "KERNEL Panic"

It is running firmware 1.05t but i believe there is a version 1.06 to fix this.

I have checked my taltalk dashboard and it says the firmware is up to date, but it isnt! can this be updated please??

Re: DG8041W router constantly re-booting

Debbie-TalkTalk — Tue, 13 Sep 2022 12:06:31 GMT

Hi davidallantaylor

I'm sorry to hear this.

When would be the best time to make a change to your router firmware?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: DG8041W router constantly re-booting

davidallantaylor — Tue, 13 Sep 2022 12:41:57 GMT

Thanks Debbie

as soon as you can push it please! Im getting grief from the wife as she keeps losing connection!

David

Re: DG8041W router constantly re-booting

Debbie-TalkTalk — Tue, 13 Sep 2022 12:47:22 GMT

Hi David

Thanks for your reply.

The firmware has now been updated, please let us know how the connection compares.

Debbie

Re: DG8041W router constantly re-booting

davidallantaylor — Tue, 13 Sep 2022 12:48:21 GMT

thanks, that was very quick!!! i will keep an eye on it from now on.

Re: DG8041W router constantly re-booting

Debbie-TalkTalk — Tue, 13 Sep 2022 12:51:28 GMT

Hi David

Thank you 🙂

Debbie

Re: DG8041W router constantly re-booting

Debbie-TalkTalk — Wed, 14 Sep 2022 12:53:54 GMT

Hi David

How are you getting on, has the connection been ok?

Thanks

Debbie

Re: DG8041W router constantly re-booting

davidallantaylor — Wed, 14 Sep 2022 13:24:51 GMT

so far so good.... no re-boots since the firmware was updated.

Re: DG8041W router constantly re-booting

Debbie-TalkTalk — Wed, 14 Sep 2022 13:30:11 GMT

Hi David

I'm so glad to hear this. I will check in again with you next week just to make sure everything is still working ok.

Thanks

Debbie

Re: DG8041W router constantly re-booting

Anonymous — Tue, 20 Sep 2022 05:29:38 GMT

Morning,

Just checking back in to see if the connection/stability has been ok over the last week?

Thanks 🙂

Re: DG8041W router constantly re-booting

davidallantaylor — Wed, 21 Sep 2022 09:40:25 GMT

No problems at all and no re-boots since the firmware update. so the issue is resolved for me.

Ive noted quite a lot of negativity online about this issue in various forums, just wondered why the 1.06t firmware isnt updated automatically?

Re: DG8041W router constantly re-booting

Chris-TalkTalk — Wed, 21 Sep 2022 09:58:48 GMT

Hi David,

Glad to hear it's been OK. The 1.06 firmware is just to address this specific issue which does only seem to affect a small percentage of customers with this router

Chris