topic Re: Router auto channel select in Broadband

Router auto channel select

ChrGtt81 — Wed, 21 Sep 2022 20:10:15 GMT

Please can you disable my auto WiFi channel option for my router, I'm getting too much interference from other routers in my area. I monitor the channels that are least used and manually change my router when needed.

Thanks

Re: Router auto channel select

Skynet_TX — Wed, 21 Sep 2022 20:43:54 GMT

Hi @ChrGtt81,

It is only the Sagemcom Wi-Fi Hub that has this 'Wi-Fi Optimisation' feature, so assuming you have that type of router the support team here will be able to switch that feature off for you, the router should then stay on whatever channel you select manually.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Router auto channel select

Debbie-TalkTalk — Thu, 22 Sep 2022 04:59:16 GMT

Hi ChrGtt81

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie