topic Re: Can't access the Internet gateway/192.168..1.1 anymore in Broadband

Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Sun, 25 Sep 2022 00:30:30 GMT

I used to be able to manage my broadband from the admin page but It suddenly stopped working for almost a year and the support team can't help

Re: Can't access the Internet gateway/192.168..1.1 anymore

Divsec — Sun, 25 Sep 2022 05:59:38 GMT

Hi @NsingiL if your title is a cut and paste of the address you have 1 too many ( .)

Re: Can't access the Internet gateway/192.168..1.1 anymore

martswain — Sun, 25 Sep 2022 06:32:12 GMT

@NsingiL if you aren't actually typing that extra DOT between 168 and the first 1 as spotted by @Divsec , then what error message do you get ?

What router do you have ?

Have you performed a full reset using the recessed button ?

Re: Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Sun, 25 Sep 2022 15:11:18 GMT

I know there's a mistake in the title but if I type in 192.168.1.1 which used to use for years it says "this site can't be reached"

Re: Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Sun, 25 Sep 2022 15:14:10 GMT

I have tried resetting 2x but no change and my router is the HG633

Re: Can't access the Internet gateway/192.168..1.1 anymore

ferguson — Sun, 25 Sep 2022 15:19:05 GMT

Might sound daft I know, but try this link: http://192.168.1.1

Re: Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Sun, 25 Sep 2022 17:39:56 GMT

That doesn't work

Re: Can't access the Internet gateway/192.168..1.1 anymore

ferguson — Sun, 25 Sep 2022 17:41:41 GMT

Make sure you clear all cookies and cache, or try a different browser.

Re: Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Sun, 25 Sep 2022 17:50:28 GMT

I've tried Chrome Edge and Firefox no change

Re: Can't access the Internet gateway/192.168..1.1 anymore

ferguson — Sun, 25 Sep 2022 18:28:07 GMT

OK, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond. They may well offer to send you a replacement router.

Re: Can't access the Internet gateway/192.168..1.1 anymore

ferguson — Sun, 25 Sep 2022 18:44:38 GMT

Just out of interest, what do you actually see when you try to load the router page?

Re: Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Sun, 25 Sep 2022 19:31:50 GMT

@ferguson wrote:
Just out of interest, what do you actually see when you try to load the router page?

I just see a screen that says "this site can't be reached"

Re: Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Sun, 25 Sep 2022 19:32:05 GMT

alright thank you

Re: Can't access the Internet gateway/192.168..1.1 anymore

Anonymous — Mon, 26 Sep 2022 05:49:01 GMT

Morning,

Would you like us to send a replacement router for testing purposes? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Mon, 26 Sep 2022 06:40:57 GMT

@Anonymous That would be really helpful but one more thing, what happens if I finish using the test router for testing

Re: Can't access the Internet gateway/192.168..1.1 anymore

martswain — Mon, 26 Sep 2022 07:17:30 GMT

@NsingiL as per post #14, if the new router works normally that proves the HG633 is faulty therefore you would keep the new one and use the returns bag for the faulty router.

Re: Can't access the Internet gateway/192.168..1.1 anymore

Debbie-TalkTalk — Mon, 26 Sep 2022 07:24:58 GMT

Hi NsingiL

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please keep the replacement router and return the old router using the pre paid returns bag.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Can't access the Internet gateway/192.168..1.1 anymore

NsingiL — Mon, 26 Sep 2022 15:17:00 GMT

what model is the replacement router going to be

Re: Can't access the Internet gateway/192.168..1.1 anymore

ferguson — Mon, 26 Sep 2022 15:18:59 GMT

Newer and better than the one you have now. 🙂

Re: Can't access the Internet gateway/192.168..1.1 anymore

Debbie-TalkTalk — Tue, 27 Sep 2022 05:51:00 GMT

Hi NsingiL

The router is a Sagemcom WIFI hub.

Thanks