topic Re: Can't connect to work Vpn in Broadband

Can't connect to work Vpn

Luke8 — Mon, 26 Sep 2022 21:06:48 GMT

Hi,

I have just recently had future fibre installed at my home with a new router and now I am unable to connect to my work Vpn when I never had a problem before, when I try to connect it comes up with the below message:

"The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet Service Provider"

Please can someone help with what I need to do to get this to work? I have tried restarting the router but had no luck

Re: Can't connect to work Vpn

ferguson — Mon, 26 Sep 2022 21:09:22 GMT

Which router do you have? Subject to that, if you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Can't connect to work Vpn

Debbie-TalkTalk — Tue, 27 Sep 2022 05:48:47 GMT

Hi Luke8

Please can you add your name and TalkTalk landline number/order number to your Community Profile.

We can then take a look at this for you.

Thanks

Re: Can't connect to work Vpn

Luke8 — Tue, 27 Sep 2022 06:10:48 GMT

Hi I have now added the requested information.

Thanks

Re: Can't connect to work Vpn

Debbie-TalkTalk — Tue, 27 Sep 2022 06:14:25 GMT

Hi Luke

Thank you. I need to make a change to your router firmware.

I will post back to confirm once this has been completed.

Thanks again.

Debbie

Re: Can't connect to work Vpn

Luke8 — Tue, 27 Sep 2022 06:21:29 GMT

That's great!

Thank you

Re: Can't connect to work Vpn

Debbie-TalkTalk — Tue, 27 Sep 2022 06:26:02 GMT

Hi Luke

No problem 🙂

Debbie

Re: Can't connect to work Vpn

Debbie-TalkTalk — Tue, 27 Sep 2022 06:59:04 GMT

Hi Luke

The firmware has now updated, please can you retest?

Thanks

Debbie

Re: Can't connect to work Vpn

Debbie-TalkTalk — Wed, 28 Sep 2022 08:09:15 GMT

Hi Luke

Is this working ok now?

Thanks

Re: Can't connect to work Vpn

Luke8 — Wed, 28 Sep 2022 17:57:45 GMT

Hi Debbie,

I can confirm this is working now.

Thank you

Re: Can't connect to work Vpn

Debbie-TalkTalk — Thu, 29 Sep 2022 04:59:02 GMT

Hi Luke

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie