topic Re: Router - Firmware updates needed in Broadband

Router - Firmware updates needed

CallumRanger — Tue, 27 Sep 2022 14:16:09 GMT

I work for New Forest District Council.

There is currently an issue where I am unable to connect to our security system (which allows me to work from home). Our IT department have identified that this is linked to the service provider TalkTalk who are actively blocking the ability for staff to work from home via a secure connection.

I understand from previous experiences that my router needs firmware updates and to address it here in this post forum.

I am currently using my mobile as a hotspot which isn't ideal as it drains my battery and data.

Re: Router - Firmware updates needed

Karl-TalkTalk — Tue, 27 Sep 2022 15:01:08 GMT

Hi Callum

I'm showing your router already has the correct firmware for VPN, version 2829t.

What happens when you try to connect to your VPN connection ?

Thanks

Karl.

Re: Router - Firmware updates needed

CallumRanger — Tue, 27 Sep 2022 18:19:45 GMT

Hi Karl,

When I press connect it takes around 20 seconds and then displays a DNS error. I have spoke to my work IT and said that because I can tether my work phone as a hotspot using mobile data and connect to the VPN but can't connect to the VPN using my TalkTalk broadband it's the ISP.

Hope this helps

Re: Router - Firmware updates needed

CallumRanger — Tue, 27 Sep 2022 18:40:49 GMT

Hi Karl,

Hope this helpsCallum

Re: Router - Firmware updates needed

Debbie-TalkTalk — Wed, 28 Sep 2022 05:54:37 GMT

Hi CallumRanger

Please can you try powering down the router for a full 30 minutes and then test the VPN connection again once the router has been switched back on?

Thanks