topic Re: Upgrade in Broadband

Upgrade

LuisFranco — Sun, 25 Sep 2022 10:31:55 GMT

Hi, can someone help me please, i would like to cancel my actual package and upgrade to fibre 900 only.
I already checked and is available in my area, so what do i need to do and what fees i have to pay and please nothing over the phone because my English is rubbish.
Thank you.

Re: Upgrade

Gliwmaeden2 — Sun, 25 Sep 2022 16:47:15 GMT

Cancellation has to be done over the phone, @LuisFranco, but if you effectively want an upgrade, try Chat.

If you are mid-contract, there is likely to be a £30 admin charge.

Look up Contact in the forum search engine for full details of opening hours etc.

Ask about charges - there may also be a £60.00 set up fee.

Re: Upgrade

LuisFranco — Mon, 26 Sep 2022 13:59:35 GMT

Thank you so much. 🙂

Re: Upgrade

Arne-TalkTalk — Wed, 28 Sep 2022 09:26:39 GMT

Hi @LuisFranco

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

Sorry for any inconvenience caused