topic Re: VPN connection suddenly stopped working in Broadband

VPN connection suddenly stopped working

Lorraine44 — Wed, 28 Sep 2022 09:03:54 GMT

Hi,

I use VPN to connect to my work computer and it suddenly stopped on Monday 26th Sept. After doing a lot of investigating our IT guys say I need a Firmware update or a new router. Talktalk customer service were not able to supply either. Can you help please?

Re: VPN connection suddenly stopped working

Chris-TalkTalk — Wed, 28 Sep 2022 09:05:39 GMT

Hi Lorraine,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: VPN connection suddenly stopped working

Lorraine44 — Wed, 28 Sep 2022 09:16:36 GMT

Hi Chris,

Info updated on profile, thanks.

Lorraine

Re: VPN connection suddenly stopped working

Chris-TalkTalk — Wed, 28 Sep 2022 09:35:34 GMT

Thanks Lorraine. We can try a different firmware version, would you like to give this a try?

Chris

Re: VPN connection suddenly stopped working

Lorraine44 — Wed, 28 Sep 2022 09:40:14 GMT

Hi Chris,

Yes that would be good, thanks.

Lorraine

Re: VPN connection suddenly stopped working

Chris-TalkTalk — Wed, 28 Sep 2022 09:56:00 GMT

The firmware update can take up to 20 minutes to compete, would you like me to start it now?

Chris

Re: VPN connection suddenly stopped working

Lorraine44 — Wed, 28 Sep 2022 10:10:37 GMT

Hi CHris,

Yes please go ahead.

Thanks,

Lorraine

Re: VPN connection suddenly stopped working

Chris-TalkTalk — Wed, 28 Sep 2022 10:13:29 GMT

OK, I'll start the upgrade now, please don't switch off your router

Chris

Re: VPN connection suddenly stopped working

Lorraine44 — Wed, 28 Sep 2022 14:00:51 GMT

Hi Chris,

Has the upgrade been completed? Is there any action I need to take as it's still blocking the VPN?

Thanks

Lorraine

Re: VPN connection suddenly stopped working

Chris-TalkTalk — Wed, 28 Sep 2022 14:27:58 GMT

Hi Lorraine,

Yes the firmware update is complete. If you are still unable to connect to your VPN can you switch your router off and leave it off for at least 30 minutes then switch back on and retest

Chris

Re: VPN connection suddenly stopped working

Lorraine44 — Wed, 28 Sep 2022 16:49:39 GMT

Hi Chris,

Thankyou! That seems to have worked.

Lorraine

Re: VPN connection suddenly stopped working

Anonymous — Thu, 29 Sep 2022 05:00:02 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks