topic Return equipment to be recycled in Broadband

Return equipment to be recycled

carlacochranee — Wed, 28 Sep 2022 17:32:59 GMT

I received a returns bag to send back my broken Wi-Fi equipment to be recycled but I have lost the free returns label and would like to request a new one please. I also can’t find the live chat function anywhere to ask someone directly:

Re: Return equipment to be recycled

Skynet_TX — Wed, 28 Sep 2022 19:08:40 GMT

Hi @carlacochranee,

This is a link to live chat or the support team here may be able to help tomorrow.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Return equipment to be recycled

Anonymous — Thu, 29 Sep 2022 05:10:44 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks