topic Re: Router flashing orange in Broadband

Router flashing orange

PJMac — Thu, 15 Sep 2022 15:49:49 GMT

Hi, I have a WiFi Hub (Product Number HUBBDG8041WN) that is constantly flashing orange. I've tried hard resetting it and other methods to fix it but the problem persists. Is there any way I could order a replacement hub?

Thanks!!

Re: Router flashing orange

ferguson — Thu, 15 Sep 2022 15:54:46 GMT

Are there any issues with your voice service? Have you tried connecting the router at the test socket?

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Router flashing orange

Anonymous — Fri, 16 Sep 2022 05:48:51 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Router flashing orange

PJMac — Fri, 16 Sep 2022 05:55:21 GMT

Hi Michelle! Sorry about that, I’ve now updated my profile. Thanks!

Re: Router flashing orange

PJMac — Fri, 16 Sep 2022 05:57:12 GMT

Hey Ferguson, I’ve tried connecting the router at the test socket and no luck, voice service seems to be okay so far.

Thank you for your help, I’d not updated my details so I’ve done that now! 🙂

Re: Router flashing orange

Debbie-TalkTalk — Fri, 16 Sep 2022 06:34:35 GMT

Hi PJMac

Thanks for updating your Community Profile.

The line test has detected a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Would you you like me to send a replacement router first to rule this out before arranging an engineer visit?

Thanks

Re: Router flashing orange

Debbie-TalkTalk — Thu, 22 Sep 2022 05:34:19 GMT

Hi PJMac

Do you still need help with this?

Thanks

Debbie

Re: Router flashing orange

PJMac — Mon, 26 Sep 2022 09:15:47 GMT

Hi Debbie! I've not yet received my replacement router so I'm not sure if that's the problem.

Thanks!

Re: Router flashing orange

Debbie-TalkTalk — Mon, 26 Sep 2022 09:20:28 GMT

Hi PJMac

Thanks for your reply.

You should receive the new router within the next 24-48hrs.

Please let us know once the new router is connected and I can run another line test.

Thanks again.

Debbie

Re: Router flashing orange

Debbie-TalkTalk — Thu, 29 Sep 2022 06:11:20 GMT

Hi PJMac

Have you received the replacement router?

Thanks

Debbie

Re: Router flashing orange

Debbie-TalkTalk — Wed, 05 Oct 2022 08:10:05 GMT

Hi PJMac

Do you need any further help with this?

Thanks

Re: Router flashing orange

PJMac — Mon, 03 Oct 2022 17:44:21 GMT

hi Debbie!

I have received my replacement router but it still seems to be not working.

All the best!

Re: Router flashing orange

Debbie-TalkTalk — Tue, 04 Oct 2022 05:47:46 GMT

Hi PJMac

Apologies for this.

I'm just sending you a Private Message to confirm some details so we can arrange an Openreach engineer visit.

Thanks

Debbie

Re: Router flashing orange

Debbie-TalkTalk — Mon, 10 Oct 2022 07:11:21 GMT

Hi PJMac

I've sent you another Private Message.

Thanks

Debbie

Re: Router flashing orange

Debbie-TalkTalk — Mon, 10 Oct 2022 08:54:42 GMT

Hi PJMac

Thanks for confirming your details.

I have arranged the engineer visit for Wednesday 12/10 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

Re: Router flashing orange

Debbie-TalkTalk — Thu, 13 Oct 2022 06:00:49 GMT

Hi PJMac

How are you getting on following the engineer visit?

Thanks

Debbie