topic Re: VPN Connection issue in Broadband

VPN Connection issue

Porcherlaura — Thu, 29 Sep 2022 11:50:56 GMT

Hello, I can't connect to my office VPN using my TalkTalk broadband connection.

VPN connection works fine if I use my phone's hotspot connection so there are no issues with the VPN settings. I saw some users referring to router firmware update?

Can you please help as I work remotely and I'm very limited with only my phone's 4G connection. Thank you

Re: VPN Connection issue

Debbie-TalkTalk — Thu, 29 Sep 2022 11:55:51 GMT

Hi Porcherlaura

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: VPN Connection issue

Debbie-TalkTalk — Thu, 29 Sep 2022 12:01:41 GMT

Hi Porcherlaura

Will it be ok if I make a change to your firmware now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN Connection issue

Porcherlaura — Thu, 29 Sep 2022 12:04:57 GMT

Hi Debbie thank you for replying so quickly, yes you can update the firmware please.

Re: VPN Connection issue

Debbie-TalkTalk — Thu, 29 Sep 2022 12:11:05 GMT

Hi Porcherlaura

No problem 🙂

The firmware has updated, please can you retest?

Thanks

Debbie

Re: VPN Connection issue

Porcherlaura — Thu, 29 Sep 2022 12:25:22 GMT

Hi Debbie, great news, it's working! Thank you so much!

Re: VPN Connection issue

Debbie-TalkTalk — Thu, 29 Sep 2022 12:28:40 GMT

Hi Porcherlaura

I'm so glad to hear this, thanks for confirming 🙂

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie