topic Payment holiday in Broadband

Payment holiday

JazzMcB — Thu, 29 Sep 2022 13:21:43 GMT

Hello - my home is having maintenance work for 2 months, and I have had to disconnect the broadband/home phone line. Is it possible to arrange for a payment holiday? Failing that, is it possible for a reduced fee for non-usage during the maintenance period (so that I can keep the broadband/home phone lines).

Many thanks.

Re: Payment holiday

martswain — Thu, 29 Sep 2022 17:20:28 GMT

No,

TT do not offer temporary suspension of service with a payment holiday or a reduction in fees for lack of use.

Re: Payment holiday

Arne-TalkTalk — Fri, 30 Sep 2022 06:13:21 GMT

Hi JazzMcB

Sorry we don't offer that service.

Re: Payment holiday

JazzMcB — Fri, 30 Sep 2022 11:01:13 GMT

That's a shame. But thank you Arne