topic DG8041w firmware upgrade in Broadband

DG8041w firmware upgrade

Rach9999 — Fri, 30 Sep 2022 05:43:15 GMT

Hi, I have the DG8041W router. It disconnects almost daily and interrupts whatever we're doing. Sometimes it'll disconnect a few times a day.

I've checked and it's on the v1.05t firmware which I've read on here needs to be upgrade to v1.06t version to stop the drop outs.

How do I arrange that please?

Debbie-TalkTalk — Fri, 30 Sep 2022 06:42:06 GMT

Hi Rach

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults.

I can try a different firmware version. When would be the best time to update the FW?

We advise to leave the router switched on without being rebooted whilst we update the FW. This take no longer than 15 minutes to update.

Thanks

Rach9999 — Fri, 30 Sep 2022 09:49:52 GMT

Debbie-TalkTalk — Fri, 30 Sep 2022 10:52:11 GMT

Hi Rach

Thanks for your reply.

I've made the change to your router firmware, please can you retest and let us know how the connection compares.

Debbie 🙂

Rach9999 — Fri, 30 Sep 2022 10:55:40 GMT

Thanks Debbie, will do.

Debbie-TalkTalk — Fri, 30 Sep 2022 11:01:49 GMT

Hi Rach

Thank you 🙂

Debbie

Debbie-TalkTalk — Mon, 03 Oct 2022 05:28:08 GMT

Hi Rach

How's the connection been over the weekend?

Thanks