topic Re: Pointing to wrong IP Address in Broadband

Pointing to wrong IP Address

Steve474747 — Thu, 29 Sep 2022 12:17:17 GMT

Good afternoon,

For some reason the loading of my wife's website is pointing to the wrong IP address, so have no access. When you use command prompt and ping it, you see.

Tried turning off the router and devices for several minutes, but no change. Tried accessing via other networks and no issues.

Hoping for some help please, tried ringing TalkTalk support, but cannot get through.

Re: Pointing to wrong IP Address

Debbie-TalkTalk — Thu, 29 Sep 2022 13:27:18 GMT

HI Steve474747

Please can you try powering down your router for a full 30 minutes? This will reset the current session.

Re: Pointing to wrong IP Address

Steve474747 — Thu, 29 Sep 2022 18:58:04 GMT

Hi, thanks. Turned the router off for well over an hour, but sadly the problem hasn't been sorted. Still pointing to a different IP address 84.200.110.123 for some reason. Really could do with some help please, as can't access the WordPress dashboard.

Re: Pointing to wrong IP Address

Anonymous — Fri, 30 Sep 2022 06:29:33 GMT

Morning,

Are you able to run a traceroute to the website whilst connected to your TalkTalk line and then also run another one connected to the network that works please.

Thanks

Re: Pointing to wrong IP Address

Steve474747 — Fri, 30 Sep 2022 08:49:21 GMT

Good morning and thank you.

Please find attached. The top tracert was done under TalkTalk network.

One below is done on a separate network, where the website can be accessed.

Look forward to hearing from you.

Re: Pointing to wrong IP Address

Karl-TalkTalk — Fri, 30 Sep 2022 09:55:48 GMT

They do look odd. Tried the site from here, I'm at home on a TalkTalk connection and all is working fine here.

Can you send in the traces in text rather than a screenshot so I can pass these to networks to look at.

Karl.