topic Re: Speed to Router webpage in Broadband

Speed to Router webpage

McParland57 — Mon, 26 Sep 2022 13:02:14 GMT

Service Status (talktalk.co.uk)

Is it just me having issues with e TalkTalk Speed to Router webpage?

I've only got it to run twice successfully since it's changed despite trying different devices.

Re: Speed to Router webpage

Chris-TalkTalk — Mon, 26 Sep 2022 13:36:06 GMT

Hi McParland57,

Are you currently experiencing any problems with your service?

Chris

Re: Speed to Router webpage

McParland57 — Tue, 27 Sep 2022 13:56:14 GMT

I did put in a new (reconditioned) router from TalkTalk and it's not been great.

Re: Speed to Router webpage

Chris-TalkTalk — Tue, 27 Sep 2022 14:02:32 GMT

What problems are you having?

Chris

Re: Speed to Router webpage

McParland57 — Mon, 03 Oct 2022 09:08:06 GMT

I've tried running this page c25 times across various devices in the last 3 weeks and it's only completed twice.

It always "gets stuck" completing the last 10%.

This is using both routers so I don't think the failure is linked to devices being disconnected from the router.

Re: Speed to Router webpage

Chris-TalkTalk — Mon, 03 Oct 2022 09:22:44 GMT

Could you switch your router off and leave it off for at least 30 minutes then switch back on and retest

Thanks

Chris

Re: Speed to Router webpage

McParland57 — Mon, 03 Oct 2022 17:30:07 GMT

Just to clarify, I've swapped out routers, so the router was effectively off for several hours but the connection was back up after 5 minutes. Do you want me to make sure there is no connection for 30 minutes?

Re: Speed to Router webpage

Anonymous — Tue, 04 Oct 2022 05:50:44 GMT

Morning,

Powering down the router for a full 30 minutes will reset the current session. Does the Service Centre error also happen if you use a different browser?

Thanks