topic Re: Broaband Issue - Contact our team button not working in Broadband

Broaband Issue - Contact our team button not working

takeabiteopeach — Mon, 03 Oct 2022 07:05:28 GMT

Hi,

I've got an issue with my broadband line (I think it's been aggressively DLM'd as I had a fair few power cuts recently and I can see the noise margin on my line is up at 14.2dB, it looks like i'm being banded). The portal is recognising and issue, but I cannot press the 'contact our team' button when it tells me to. I have two lines coming into the house both exhibiting exactly the same behaviour so it looks like DLM.

Can someone look into this?

Re: Broaband Issue - Contact our team button not working

Chris-TalkTalk — Mon, 03 Oct 2022 07:23:05 GMT

Hi takeabiteopeach,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Broaband Issue - Contact our team button not working

takeabiteopeach — Mon, 03 Oct 2022 21:00:55 GMT

Hi,.

I've updated my profile

Re: Broaband Issue - Contact our team button not working

Karl-TalkTalk — Tue, 04 Oct 2022 06:01:38 GMT

DLM is set correctly however tests show the speed is low and there is a possible issue with the line. This will require an engineer to resolve. Do you want to progress to this now ?

Thanks

Karl.

Re: Broaband Issue - Contact our team button not working

takeabiteopeach — Tue, 04 Oct 2022 08:10:10 GMT

Yes please

Re: Broaband Issue - Contact our team button not working

Karl-TalkTalk — Tue, 04 Oct 2022 08:15:38 GMT

OK, I'll send you a PM with some details to confirm to allow us to raise this to Openreach.

Karl.