topic Re: VPN Stooped working in Broadband

VPN Stooped working

PaulB6 — Mon, 26 Sep 2022 13:38:03 GMT

Hello

My Wifes VPN has stopped working, used same lap top etc. Her company IT Says to do with router settings have turned off any child safety blocks etc. Appears to be common problem. Not very IT Literate can anyone advise, as getting quite a problem now as cannot work from home any longer.

Re: VPN Stooped working

Debbie-TalkTalk — Mon, 26 Sep 2022 13:48:07 GMT

Hi Paul

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: VPN Stooped working

PaulB6 — Mon, 26 Sep 2022 14:12:07 GMT

Hi Debbie, have added name and telephone no, to account

Re: VPN Stooped working

PaulB6 — Mon, 26 Sep 2022 14:17:50 GMT

Hi Debbie, details added

Re: VPN Stooped working

Skynet_TX — Mon, 26 Sep 2022 18:30:28 GMT

Hi @PaulB6,

The support team will be able to respond to this topic when they return tomorrow, I'll remove your other topic to avoid any confusion

Re: VPN Stooped working

Debbie-TalkTalk — Tue, 27 Sep 2022 05:33:56 GMT

Hi PaulB6

Thanks for updating your Community Profile.

I have ordered you a different router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: VPN Stooped working

Debbie-TalkTalk — Mon, 03 Oct 2022 08:58:20 GMT

Hi PaulB6

How are you getting on, have you received the replacement router?

Thanks

Re: VPN Stooped working

PaulB6 — Wed, 05 Oct 2022 11:48:36 GMT

Hi Debbie.

It has not fixed matters at all. Have tried the lap top at works it dept works fine. Have tried it at neighbours house (not Talk Talk ) works fine so conclude must be talk talk issue. A number of items on internet regarding talk talk and not compatible with VPN recently so what has changed. Can you please advise your next actions as cannot carry on like this.

Re: VPN Stooped working

Debbie-TalkTalk — Wed, 05 Oct 2022 11:49:35 GMT

Hi Paul

Is the new router connected at the moment?

Re: VPN Stooped working

PaulB6 — Wed, 05 Oct 2022 11:51:05 GMT

yes

Re: VPN Stooped working

Debbie-TalkTalk — Wed, 05 Oct 2022 11:53:04 GMT

Hi Paul

Will it be ok If I make a change to your router firmware now?

Re: VPN Stooped working

PaulB6 — Wed, 05 Oct 2022 12:06:43 GMT

yes, how long will it take ?

Re: VPN Stooped working

Debbie-TalkTalk — Wed, 05 Oct 2022 12:07:59 GMT

Hi Paul

No longer than 15 minutes, can I start this now?

Please keep the router switched on without being rebooted.

Re: VPN Stooped working

PaulB6 — Wed, 05 Oct 2022 12:09:30 GMT

yes please do

Re: VPN Stooped working

Debbie-TalkTalk — Wed, 05 Oct 2022 12:17:11 GMT

Hi Paul

All updated, please can you test the VPN connection again?

Thanks

Re: VPN Stooped working

PaulB6 — Wed, 05 Oct 2022 12:33:46 GMT

Hello. Restarted lap top, still cannot access VPN !

Re: VPN Stooped working

Debbie-TalkTalk — Wed, 05 Oct 2022 12:45:08 GMT

Hi Paul

Apologies, I'm not sure why this is not working after the firmware change.

The only reported issue with VPN was the issue with FW version 136 and I have updated your router to a different FW version. We also don't block VPN.

Thanks

Re: VPN Stooped working

PaulB6 — Wed, 05 Oct 2022 12:46:00 GMT

do we need to restart the router ?

Re: VPN Stooped working

Debbie-TalkTalk — Wed, 05 Oct 2022 12:49:14 GMT

Hi Paul

Please can you try rebooting the router?

Thanks

Re: VPN Stooped working

Debbie-TalkTalk — Thu, 06 Oct 2022 05:14:27 GMT

Hi Paul

Have you rebooted the router?