topic Re: Can't connect to work VPN in Broadband

Can't connect to work VPN

Andrew_1005 — Wed, 05 Oct 2022 14:04:46 GMT

I am unable to connect to my work PPTP VPN through my Talktalk WiFi Hub router.

I know the VPN works, as I am able to connect via hotspot from mobile data.

It looks like many others have had the same issue, and the resuloution seems to be to upgrade the firmware.

Can you please help me with upgrading my firmware?

Current version SG4K100136

Re: Can't connect to work VPN

Karl-TalkTalk — Wed, 05 Oct 2022 14:16:40 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.

Re: Can't connect to work VPN

Andrew_1005 — Wed, 05 Oct 2022 14:49:42 GMT

Hi Karl,

Thanks for looking into this.

Account details are now saved in the Private Notes section.

Re: Can't connect to work VPN

Karl-TalkTalk — Wed, 05 Oct 2022 14:52:58 GMT

updating the router will knock you off line for up to 10 minutes, is it OK to go ahead with this now ?

Karl.

Re: Can't connect to work VPN

Andrew_1005 — Wed, 05 Oct 2022 14:56:16 GMT

Yes that's fine. Thank you.

Re: Can't connect to work VPN

Karl-TalkTalk — Wed, 05 Oct 2022 14:58:29 GMT

Pushing it now. Will post as soon as it shows Completed.

Karl.

Re: Can't connect to work VPN

Karl-TalkTalk — Wed, 05 Oct 2022 15:03:50 GMT

The update is complete, Please Try the VPN connection now.

Thanks

Karl.

Re: Can't connect to work VPN

Andrew_1005 — Wed, 05 Oct 2022 15:12:25 GMT

That's it! It works! Brilliant 🙂

I've spent over 7 hours on the chat help line trying to get help with this and they told me they couldn't upgrade the firmware. Infuriating and useless. You just did in 20 mins - sorted.

You're a champion Karl. Thank you so much.

Re: Can't connect to work VPN

Karl-TalkTalk — Wed, 05 Oct 2022 15:13:44 GMT

You're Welcome 🙂

Regards

Karl