topic Re: Speend and connection issues after recontracted last week in Broadband

Speend and connection issues after recontracted last week

phils5887 — Tue, 04 Oct 2022 11:55:54 GMT

Hi all

I recontracted last week ever somce my internet is disconnecting and running slow all the time. It was fine previously and i was getting 60+ mbps but now nothing like that and drop outs all the time.

Is this supposed to happen after recontracting?

Thank you

Re: Speend and connection issues after recontracted last week

KeithFrench — Tue, 04 Oct 2022 12:18:46 GMT

If you log into your router 9what make/model is it), what internet speed is it showing there, if you have a Wi-Fi hub this is in the initial dashboard area?

How do your devices connect to the router, just by Wi-Fi or do some connect over a wired (Ethernet) connection? If you use any wired ones are they better then wireless ones?

Re: Speend and connection issues after recontracted last week

Chris-TalkTalk — Tue, 04 Oct 2022 14:20:51 GMT

Hi phils5887,

Line test is clear and you router is in sync at 68.4Mbps. As Keith has asked, are both wired and wireless devices affected by the slow speed and drops in connection?

Chris

Re: Speend and connection issues after recontracted last week

phils5887 — Tue, 04 Oct 2022 14:52:30 GMT

Hi.

Its a talk talk super router.

Talk talk tv is through ethernet as before all other devices through wifi. Perhaps its just a coincidence.

Can you see if its been outing from your side?

Re: Speend and connection issues after recontracted last week

phils5887 — Tue, 04 Oct 2022 14:54:44 GMT

Hi.

Its a talk talk super router.

Talk talk tv is through ethernet as before all other devices through wifi. Perhaps its just a coincidence?

Worst has been 4k firestick although has previously been solid and its very close to the router?

Thank you

Can you see if its been outing from your side?

Re: Speend and connection issues after recontracted last week

KeithFrench — Tue, 04 Oct 2022 14:56:11 GMT

A TT Super Router could be one of quite a few routers. Please can you look at the label on the rear of it & get the make and model number?

Re: Speend and connection issues after recontracted last week

phils5887 — Tue, 04 Oct 2022 16:59:56 GMT

Router is a sagecom cb 50001

Thanks

Re: Speend and connection issues after recontracted last week

KeithFrench — Tue, 04 Oct 2022 20:55:57 GMT

Thanks, I guess from that even though it is not a model number you have the Sagemcom FAST5364 WiFi Hub.

If the problems are basically WiFi related, then slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Speend and connection issues after recontracted last week

phils5887 — Tue, 04 Oct 2022 21:32:40 GMT

Thanks for the reply, it is the router you mentioned although i cannot see anything on it that states the model just the info i mention in last post.

I would be happy to do nore testing although, its been great so far today and in the years prior to last week it has been?

Presumably it could because of the optimisation on the line?

However i am happy to carry oit some tests to see if i have interference.

I do not use the talk talk 4k box very much we mainly use Netflix and amazon, thats the only device on ethernet.

I really appreciate all the help and assistance.

Thank you

Re: Speend and connection issues after recontracted last week

KeithFrench — Tue, 04 Oct 2022 21:33:50 GMT

Ask for Wi-Fi Optimisation to be disabled first & when done, let me know.

Re: Speend and connection issues after recontracted last week

Anonymous — Wed, 05 Oct 2022 05:55:07 GMT

Morning,

Just to confirm, would you like us to switch off the wifi optimisation?

Thanks

Re: Speend and connection issues after recontracted last week

phils5887 — Wed, 05 Oct 2022 06:15:19 GMT

Morning, yes please

This just means the channel the router picks, correct?

I did analyse my local wifi and selected recommended channels but it reverts back to channel 1 for 2.4hz and 36 for 5hz.

Kind regards

Re: Speend and connection issues after recontracted last week

Debbie-TalkTalk — Wed, 05 Oct 2022 06:38:23 GMT

Hi phils5887

The WIFI optimisation has been switched off, please let us know how the connection compares.

Thanks

Re: Speend and connection issues after recontracted last week

phils5887 — Wed, 05 Oct 2022 07:27:26 GMT

I have manually selected the channels which are the best as suggested on wifi analyzer.

Interestingly speeds are great on my phone using 5hz or 2

4hz now however my firestick 4k version seems to be all over the place as it was before. I presume this must be a fault with the firestick then?

I am getting nearly 60mbps on my phone and but regularly the amazon stick keeps dropping to very low speeds.

Thanks everyone for the help.

Re: Speend and connection issues after recontracted last week

Debbie-TalkTalk — Wed, 05 Oct 2022 07:31:20 GMT

Hi phils5887

Are any other wireless devices dropping speed?

Re: Speend and connection issues after recontracted last week

KeithFrench — Wed, 05 Oct 2022 08:45:06 GMT

Did you run the analyser near the firestick? If you want to include the screenshots from it I'll see what I can find. Which band is the firestick trying to use?

Re: Speend and connection issues after recontracted last week

Debbie-TalkTalk — Wed, 05 Oct 2022 08:45:54 GMT

Thanks @KeithFrench 🙂

Re: Speend and connection issues after recontracted last week

phils5887 — Wed, 05 Oct 2022 12:45:35 GMT

Hi all,

Its only my phone and the 4k stick which is 6 months old that get used via WiFi

Keith i have taken some screen shots. I also have forced the firestick onto 5hz and its the same one minute its ok next the speed just drops out. It will come back sporadically though.

I will try to add files but it keeps saying wrong format.

The analyser was done about a metre from the stick.

Thank you all

Re: Speend and connection issues after recontracted last week

KeithFrench — Wed, 05 Oct 2022 14:14:33 GMT

Thanks, @phils5887 for them. You could try moving the router to channel 11 in the 2.4GHz band. Do you have an HP printer also on channel 1, if so it would be very beneficial to disable Wi-Fi direct on that & connect it to the router & print through that.

Your signal strength is rather low, so I suspect this might be an issue with the location of the router or firestick.

This is the best router location, but obviously, this is not always practical & a compromise has to be reached.

The general rule is to keep it away from:-

Cordless phone (DECT) base stations
TVs
Loudspeakers & any sub-woofers (including those used with a PC)
Computer monitors
Electrical appliances – they often transmit their own signals that can interfere with Wi-Fi signals.
Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems.
Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room.
Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge.
Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors. If you have a tower PC case with an internal WiFi card, the metal of the case can block signals to & from the antennae if they are located behind the tower case.
If you are using a USB Wi-Fi adapter, use a USB socket on the front of the PC, as there is more open space around it than at the rear. If a USB extension cable is used, try to ensure that it is fairly short, so as the power from the computer is not attenuated. Long extension cables can cause the adapter to not have enough power from the computer to work correctly.

As a very general rule, the signal travels best on the same floor as the router and to the floor below. It does not always propagate very well to a floor above the router. However, with more modern routers, if they have a higher specification, they may be able to get the signal upstairs OK, but your ability to receive it also depends on your device's network adapter being of a higher specification, as well as its age.

Re: Speend and connection issues after recontracted last week

KeithFrench — Wed, 05 Oct 2022 14:34:31 GMT

HI @phils5887

Next time you send screenshots from your analyser, please can you include the AP view as well as the signal strength/time graph? Thanks very much.