https://community.talktalk.co.uk/t5/Broadband/Pre-paid-envelope-to-return-router-not-arrived/m-p/2923185#M844994 <P>Hello</P><P>&nbsp;</P><P>Talk talk emailed me saying they would send me a prepaid envelope to return the router. They have not done this.</P><P>&nbsp;</P><P>I was using the dwp Internet contract and on my account it says contract end Jan 2023. However the service has ended or been blocked/restricted.&nbsp;</P><P>&nbsp;</P><P>I am intending to change broadband providers, will I be able to do this now or do I have to wait until Jan 2023?</P><P>&nbsp;</P><P>The chat service was unable to help, for some reason they changed homework settings.</P> Fri, 07 Oct 2022 15:27:39 GMT Simba!2 2022-10-07T15:27:39Z https://community.talktalk.co.uk/t5/Broadband/Pre-paid-envelope-to-return-router-not-arrived/m-p/2923185#M844994 <P>Hello</P><P>&nbsp;</P><P>Talk talk emailed me saying they would send me a prepaid envelope to return the router. They have not done this.</P><P>&nbsp;</P><P>I was using the dwp Internet contract and on my account it says contract end Jan 2023. However the service has ended or been blocked/restricted.&nbsp;</P><P>&nbsp;</P><P>I am intending to change broadband providers, will I be able to do this now or do I have to wait until Jan 2023?</P><P>&nbsp;</P><P>The chat service was unable to help, for some reason they changed homework settings.</P> Fri, 07 Oct 2022 15:27:39 GMT https://community.talktalk.co.uk/t5/Broadband/Pre-paid-envelope-to-return-router-not-arrived/m-p/2923185#M844994 Simba!2 2022-10-07T15:27:39Z https://community.talktalk.co.uk/t5/Broadband/Pre-paid-envelope-to-return-router-not-arrived/m-p/2924106#M845226 <P>Hi Simba!2</P> <P>&nbsp;</P> <P>DWP connections are only active for 6 months, after that you can either renew the contract at standard price, or leave the service.</P> <P>&nbsp;</P> <P>I have requested that the returns bag is sent to you ASAP</P> <P>&nbsp;</P> <P>Sorry for any confusion</P> Tue, 11 Oct 2022 13:17:19 GMT https://community.talktalk.co.uk/t5/Broadband/Pre-paid-envelope-to-return-router-not-arrived/m-p/2924106#M845226 Arne-TalkTalk 2022-10-11T13:17:19Z