topic Re: Contract renewal in Broadband

Contract renewal

Folle34 — Fri, 07 Oct 2022 09:57:41 GMT

My Fibre 65 contract expires soon and I want to renew it (i.e. transfer to the new 2-yr Fibre 65 contract). How can I make sure that the new contract starts immediately after the old one and not before ?

Re: Contract renewal

Arne-TalkTalk — Wed, 12 Oct 2022 07:09:45 GMT

Hi @Folle34

Best option would be to call the loyalty team on 03451720088 They will be able to help.

Regards

Re: Contract renewal

Folle34 — Fri, 07 Oct 2022 15:45:23 GMT

Hi Arne

Good idea - I thought that might be the only way - I'll do that.

Re: Contract renewal

martswain — Fri, 07 Oct 2022 17:37:56 GMT

If you do renew on the phone your new contract always starts immediately, you cannot post-date the renewal.

That's the way it has always worked with TT.