topic Faulty hub, no internet for a week in Broadband

Faulty hub, no internet for a week

monkeymagic101 — Sat, 08 Oct 2022 06:05:01 GMT

My hub has lost all internet connection and is just constantly flashing amber.

I've tried all the fixes I can find, turned off for 20 min and back on, reset button on the back, changed cables. Used a microfilter and the test socket.

Twice on to talktalk, first refused to believe it's the router and wanted to send an engineer out to look at the socket ( this was changed last year and is the newest one ). I work nights and can't guarantee I'll be awake when one would come.

The second has told me it's a faulty ethernet cable that's causing the problem and I'm waiting on that cable to be delivered. I don't believe an ethernet cable between my hub and my device is causing my hub not to connect to the internet as I'm not sure how it could. I've spare cables anyway and have tried changing them all but I've no WiFi either and no cable except the one that connects the hub to the socket will affect this (that's not the cable they think is faulty tho)

I can connect to the hub using my phone and have been able to get in to the settings. It literally says it's not connected to the internet but talktalk don't seem to believe me on this. I even sent a screen shot. In my opinion I just need a replacement hub.

Re: Faulty hub, no internet for a week

KeithFrench — Sat, 08 Oct 2022 09:38:21 GMT

This indicates that the router has lost connection with the broadband equipment, it could be the router or the line. It needs testing first. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Faulty hub, no internet for a week

Anonymous — Mon, 10 Oct 2022 05:48:26 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Faulty hub, no internet for a week

Anonymous — Thu, 13 Oct 2022 08:23:28 GMT

Morning,

How are you getting on? Do you still need assistance with this?

Thanks