topic Re: Not told of charges in Broadband

Not told of charges

Pauldalby — Sun, 09 Oct 2022 15:40:35 GMT

You sent an engineer out for the second time. Who replaced a white router box. Then you send me a bill of £65? Why?

Re: Not told of charges

Skynet_TX — Sun, 09 Oct 2022 17:51:41 GMT

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Not told of charges

Pauldalby — Sun, 09 Oct 2022 17:57:30 GMT

Thanks, updated it

Re: Not told of charges

Arne-TalkTalk — Mon, 10 Oct 2022 11:09:09 GMT

Hi @Pauldalby

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards