topic Re: Faulty Power Supply on Sagemcom WiFi Hub in Broadband

Faulty Power Supply on Sagemcom WiFi Hub

davidmeeten — Sun, 09 Oct 2022 20:11:55 GMT

The power adaptor/supply on our Sagemcom WIFI Hub is faulty/broken. Every time it is touched the light on the router goes out and we lose our broadband connection. Please advise where we can get a replacement? Thanks.

Re: Faulty Power Supply on Sagemcom WiFi Hub

Skynet_TX — Sun, 09 Oct 2022 20:37:41 GMT

Hi @davidmeeten,

If you have tried it in a different power outlet (just to confirm the fault is with the power adaptor, rather than the outlet), then the support team here on the community would be able to help. They can't just send a power adaptor, but they can send a whole new router, together with all cables etc.

They would also send a pre paid returns bag for you to return your current router.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Faulty Power Supply on Sagemcom WiFi Hub

davidmeeten — Sun, 09 Oct 2022 21:47:06 GMT

Thanks - thats helpful.

Yes, I've checked the outlet and extension. It's definitely the power adaptor which isn't working.

I've also updated my profile as requested.

Re: Faulty Power Supply on Sagemcom WiFi Hub

Karl-TalkTalk — Mon, 10 Oct 2022 06:01:59 GMT

I'll get a replacement unit out to you.

Thanks

Karl.

Re: Faulty Power Supply on Sagemcom WiFi Hub

Anonymous — Thu, 13 Oct 2022 08:18:12 GMT

Morning,

How are you getting on?

Thanks 🙂