topic Re: Faulty Router in Broadband

Faulty Router

Jarvo0 — Sat, 08 Oct 2022 16:57:52 GMT

I'm having to reboot my router about 3 times a week over the past couple of months and it seems to be getting progresivly worse having had to reboot again both yesterday and today. I've checked the WiFi and Ethernet connections before rebooting and neither work.

Thanks

Steve

p.s. please don't switch the WIFI optimisation back on.

Re: Faulty Router

ferguson — Sat, 08 Oct 2022 17:30:58 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

Re: Faulty Router

Debbie-TalkTalk — Mon, 10 Oct 2022 05:43:19 GMT

Hi Steve

I'm sorry to hear this.

I've ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Faulty Router

Jarvo0 — Mon, 10 Oct 2022 08:56:33 GMT

Many thanks and much appreciated, I'll keep you updated.

Cherrs

Steve

Re: Faulty Router

Debbie-TalkTalk — Mon, 10 Oct 2022 09:14:33 GMT

Hi Steve

Thank you 🙂

Debbie

Re: Faulty Router

Jarvo0 — Tue, 11 Oct 2022 14:00:48 GMT

H Debbie,

My replacement router has arrived and is now all plugged in and working. (thanks)

I have set the 2.4ghz wifi to CH8 and saved it and all was fine but then my wifi dropped out on my PC and when I looked at the 2.4ghz channel it had switch to CH1 which none of my 2.4ghz equipment can see. I've now changed it back to CH8 which is all good again but can you please just confirm that you haven't switched the WIFI optimisation back on as that breaks the 2.4ghz wifi for all my kit as its always switches it to CH1.

Thanks

Steve

p.s. do you want me to send the old router back to you ?

Re: Faulty Router

Karl-TalkTalk — Tue, 11 Oct 2022 14:04:40 GMT

I've turned optimisation off for the new router. This is set per device, so if you ever swap out the router of factory reset the router, then optimisation turns on.

Also, If you could send the old router back, that would be great.

Thanks

Karl.

Re: Faulty Router

Jarvo0 — Tue, 11 Oct 2022 14:11:23 GMT

Thanks for the insight on the optimisation Karl, much appreciated and I'll pop the old one in post.

Cheers

Steve

Re: Faulty Router

Karl-TalkTalk — Tue, 11 Oct 2022 14:12:20 GMT

No Problem 🙂

Karl