topic Re: Internet cuts out on Sunday 12-1 in Broadband

Internet cuts out on Sunday 12-1

Brassoooo15 — Sun, 09 Oct 2022 23:36:15 GMT

Hi there,

My Internet cuts out at 12 midnight like clockwork every Sunday evening. It’s usually out for at least an hour, then seems to work again. This is extremely inconvenient for me, I can see some blog posts on here that are similar, but clearly the issue still exists. Can this be fixed once and for all please?

Re: Internet cuts out on Sunday 12-1

martswain — Mon, 10 Oct 2022 04:53:02 GMT

Check HOMEWORK TIME is OFF in the Homesafe settings.

Re: Internet cuts out on Sunday 12-1

Debbie-TalkTalk — Mon, 10 Oct 2022 05:57:20 GMT

Hi Brassoooo15

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

Thanks

Re: Internet cuts out on Sunday 12-1

Brassoooo15 — Mon, 10 Oct 2022 10:22:44 GMT

Hi Debbie,

I can see that this was automatically switched on. I have switched this off, hopefully the problem will be resolved, I will check next Sunday to see if the issue persist or not.

Thanks.

Pete

Re: Internet cuts out on Sunday 12-1

Anonymous — Mon, 10 Oct 2022 10:31:45 GMT

Morning,

Thanks for confirming. We'll also check in with your next Monday to see how you're getting on.

Thanks

Re: Internet cuts out on Sunday 12-1

Debbie-TalkTalk — Mon, 17 Oct 2022 05:30:53 GMT

Hi Brassoooo15

How has the connection been?

Thanks