topic Re: VPN Issues (Urgent) in Broadband

VPN Issues (Urgent)

emmelville — Mon, 10 Oct 2022 10:21:17 GMT

We recently had an issue with our router and the broadband line that was dealt with but ever since this I've had trouble using my works VPN.

Our IT have looked in to it and suggested that a firmware update was down to our router remotely and may be the cause of the issue. We did have a similar issue a few months ago when we first started using Talk Talk and this was fixed remotely.

Could you take a look asap please?

Re: VPN Issues (Urgent)

Debbie-TalkTalk — Mon, 10 Oct 2022 10:40:36 GMT

Hi emmelville

Apologies for this.

I will need to make a change to your router firmware.

I will post back to confirm once this has been completed.

Thanks

Debbie

Re: VPN Issues (Urgent)

Debbie-TalkTalk — Mon, 10 Oct 2022 12:01:10 GMT

Hi emmelville

The firmware has updated, please can you retest?

Thanks

Debbie

Re: VPN Issues (Urgent)

emmelville — Mon, 10 Oct 2022 12:08:14 GMT

Hi Debbie,

Yeah all working as it was now, cheers.

Re: VPN Issues (Urgent)

Debbie-TalkTalk — Mon, 10 Oct 2022 12:10:10 GMT

Hi emmelville

I'm so glad to hear this, thanks for confirming 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie