topic Re: Local fibre work, complete outages and massively reduced uplink bandwidth in Broadband

Local fibre work, complete outages and massively reduced uplink bandwidth

crustyg — Fri, 07 Oct 2022 10:49:47 GMT

I know that our area is scheduled for FTTP about now, and some white vans were pulling multi-core fibre. Numerous complete disconnections over the last week, sometimes >1 per day, recently followed by miserable network performance that affects all 4 machines around me (different VPN clients, different data connections, different o/s etc.) so someone/something somewhere is affecting network bandwidth. Seems to clear after some time (at least a cup of coffee...). My TT connection is VDSL (hence OpenReach) before LLU at exchange.

Status shows no known issues in my area (SO53), but someone isn't being honest.

Any info, please?

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

Anonymous — Fri, 07 Oct 2022 11:04:24 GMT

Hello,

I'm sorry to hear this and I will take a look now. I've run a test on the line now which hasn't detected a fault. The connection looks stable and the sync speed (both up and down) look consistent. Can I just confirm, when you experience these outages do any of the lights change on the router? What speeds are you seeing at the moment?

Thanks

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

crustyg — Fri, 07 Oct 2022 13:19:02 GMT

Hi: there are no lights on the Sagemcom router that I have. Haven't checked the vdsl unit that it connects to, shall check next time. All of the TT speed tests that I've run today have shown poor speed, both down and up. I wonder if it's OpenReach doing something without bothering to declare it.

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

Chris-TalkTalk — Fri, 07 Oct 2022 14:17:21 GMT

Could you explain what your mean by VDSL unit, is the Sagecom connected to a modem?

Chris

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

crustyg — Mon, 10 Oct 2022 09:38:58 GMT

Yes that's correct Chris. The Cu to our house connects to a VDSL router and the output of that connects to the TT-supplied switch/router-AP. That's how it's always been since we moved to the 'super-fast' service.

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

Chris-TalkTalk — Mon, 10 Oct 2022 09:52:45 GMT

OK thanks. You don't need the Openreach modem, the Sagemcom router has a built in VDSL modem so you can connect it directly to the telephone socket. Have you noticed any disconnections over the weekend?

Chris

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

crustyg — Mon, 10 Oct 2022 11:20:37 GMT

OK, good to know. Weekend: unusually, I made a conscious effort to stay away from machines over this last weekend, so I don't know.

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

Chris-TalkTalk — Mon, 10 Oct 2022 13:38:30 GMT

Your line profile isn't restricting your speed so could you switch the modem and router off and leave them off for at least 30 minutes then switch back on and check to see if the speed has improved

Chris

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

crustyg — Mon, 10 Oct 2022 13:44:01 GMT

Hi Chris: I'll do this later when I've finished work. Too much to do today to make cabling changes etc. Thanks.

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

Chris-TalkTalk — Mon, 10 Oct 2022 13:50:18 GMT

No problem, whenever is convenient for you is fine 🙂

Chris

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

crustyg — Tue, 18 Oct 2022 09:52:48 GMT

Have removed the OpenReach VDSL router, tidied up the cables (working on brownie points). So far so good. Speed test this AM is OK.

Found that *one* cause of my previously reported line drops was over-intrusive A/V software, now replaced from different vendor (almost as intrusive, but it takes time to build a list of URLs that are acceptable).

Re: Local fibre work, complete outages and massively reduced uplink bandwidth

Chris-TalkTalk — Tue, 18 Oct 2022 09:57:00 GMT

Glad to hear that there's been some improvement, thanks for letting me know 🙂

Chris