topic Re: Firmware Update in Broadband

Firmware Update

TonyWhyte — Mon, 10 Oct 2022 11:09:15 GMT

Hi there,

I believe the current firmware my router is on, is causing me issues with my work VPN connectivity.

Is there a way to manually install an update?

I went on the live chat but wasn't satified with the "reboot and wait 3 hours" response.

Thanks

Tony

Re: Firmware Update

Debbie-TalkTalk — Mon, 10 Oct 2022 11:15:53 GMT

Hi Tony

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Firmware Update

TonyWhyte — Mon, 10 Oct 2022 11:18:30 GMT

Hi there, How do I find out my landline number? I didn't think I had one.

Re: Firmware Update

Debbie-TalkTalk — Mon, 10 Oct 2022 11:20:00 GMT

Hi Tony

If you log into My Account then it should show there.

Thanks

Re: Firmware Update

TonyWhyte — Mon, 10 Oct 2022 11:22:28 GMT

Hi there, Ok I have updated with the information you requested.

Re: Firmware Update

Debbie-TalkTalk — Mon, 10 Oct 2022 11:28:38 GMT

Hi Tony

Thank you 🙂

Will it be ok if I make a change to your router firmware now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: Firmware Update

TonyWhyte — Mon, 10 Oct 2022 11:29:45 GMT

Hi Debbie. Yes please do.

Re: Firmware Update

Debbie-TalkTalk — Mon, 10 Oct 2022 11:36:00 GMT

Hi Tony

The firmware update is now complete. Please can you retest?

Thanks

Debbie

Re: Firmware Update

TonyWhyte — Mon, 10 Oct 2022 11:40:32 GMT

Hi there, thanks for doing that. I can see the new firmware is now installed. Unfortunatley the VPN issue persists so it must be an issue at the server end. Thanks for your help.

Re: Firmware Update

Debbie-TalkTalk — Mon, 10 Oct 2022 11:42:35 GMT

Hi Tony

Ok, please can you reboot the router and retest again?

Your current firmware should now work ok with VPN, we don't block VPN connections.

Thanks

Re: Firmware Update

Anonymous — Tue, 11 Oct 2022 07:02:44 GMT

Morning,

How are you getting on?

Thanks