topic Re: Broadband contract in Broadband

Broadband contract [resolved]

jadeyjade — Tue, 04 Oct 2022 18:09:02 GMT

My current contract is ending soon and I was sent an email with 2 options:

1. The first option available for you is that you can stay on your existing service and automatically move to a new price of £32.23 per month*.

2. The second option available for you is to move onto a new, matching Fibre 65 contract for £25.00 per month* for another 24 months, average download speeds of 77Mb/s.

However, when I go to 'My offers and upgrades', the price for option 2 of renewing for 24 months is more expensive than the rate in the email (£29.00). I'd obviously like to renew for the rate outlined in the email, not in 'My offers and upgrades' page but don't know how to do this.

Re: Broadband contract

Skynet_TX — Tue, 04 Oct 2022 17:44:02 GMT

Hi @jadeyjade,

Does the email not just have a direct link from it to allow you to choose option 2 ?, if it does you may find that if you follow that link it will show you the correct discounted price.

e.g. the email I got (although this was last year) looked like this :

Re: Broadband contract

jadeyjade — Tue, 04 Oct 2022 18:08:34 GMT

It does but the link takes me to a webpage where the price is different, £29 instead of £25. I used live chat and got it sorted!

Re: Broadband contract

Arne-TalkTalk — Mon, 10 Oct 2022 13:54:28 GMT

Hi @jadeyjade

Sorry that you are having problems

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

Sorry for any inconvenience caused.