topic Re: Renewal more expensive than offer on site in Broadband

Renewal more expensive than offer on site

SFisher19 — Mon, 10 Oct 2022 11:31:48 GMT

Hi,

My bill was £22 a month for 18 months when I signed up. My contract just ended and I'm now being charged £49 for the same package (broadband and phone). My renewal offer is £28 (for broadband) and £16 (for phone) yet new customers are being offered the same broadband for £25. This is ridiculous. BT is a couple of £ cheaper and I'd rather go there regardless if this is how TalkTalk treats existing customers. Who can I speak to about not being ripped off?

Thanks.

Re: Renewal more expensive than offer on site

martswain — Mon, 10 Oct 2022 12:14:08 GMT

0345 172 0088 or live chat

Re: Renewal more expensive than offer on site

SFisher19 — Tue, 11 Oct 2022 15:22:56 GMT

When I tell you I've been to every page of this site looking for live chat.

Re: Renewal more expensive than offer on site

ferguson — Tue, 11 Oct 2022 15:31:27 GMT

If you type "live chat" in the search box at the top of the page you will find this:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Renewal more expensive than offer on site

Anonymous — Thu, 13 Oct 2022 06:41:58 GMT

Hello,

Have you been in contact with our Live Chat customer services team?

Thanks