topic Re: VPN Connection in Broadband

VPN Connection

kerryboyle2 — Wed, 12 Oct 2022 11:04:56 GMT

HI, I cannot connect to my company VPN. My work around at the moment is tethering to my phone, but that is inconvenient. This is quite urgent as it is making work difficult.

Re: VPN Connection

Debbie-TalkTalk — Wed, 12 Oct 2022 11:09:19 GMT

Hi kerryboyle2

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: VPN Connection

Debbie-TalkTalk — Wed, 12 Oct 2022 11:19:31 GMT

Hi kerryboyle2

Thank you for updating your Community Profile.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN Connection

kerryboyle2 — Wed, 12 Oct 2022 11:24:25 GMT

@Debbie-TalkTalk As soon as possible would be great

Re: VPN Connection

Debbie-TalkTalk — Wed, 12 Oct 2022 11:31:50 GMT

Hi Kerry

Thanks for your reply 🙂

I've made a change to your router firmware, please can you retest?

Debbie

Re: VPN Connection

kerryboyle2 — Wed, 12 Oct 2022 11:33:37 GMT

@Debbie-TalkTalk That's worked! Thank you very much!

Re: VPN Connection

Debbie-TalkTalk — Wed, 12 Oct 2022 11:35:17 GMT

Hi Kerry

I'm so glad to hear this 🙂

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie