topic compensation for reduced download speed in Broadband

compensation for reduced download speed

BennyBlanco — Wed, 12 Oct 2022 15:36:06 GMT

Hi, I have the fibre 65 with tv contract which came with a guaranteed minimum speed of 32.4mps, however, over the last few weeks i have been getting only 17mbs. I raised a ticket and the engineer came out today and fixed a problem with some line touching one another 50 yards from my address.

My question is as my contract came with a guarantee minimum download speed am i eligible for compensation as this was not met?

Re: compensation for reduced download speed

Gliwmaeden2 — Wed, 12 Oct 2022 23:10:26 GMT

All that the minimum guaranteed speed indicates is that you probably need an engineer to come out to sort things, @BennyBlanco.

The criteria for automatic compensation are detailed here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583