topic Low sync speed until CPE is plugged in in Broadband

Low sync speed until CPE is plugged in

Nevexo — Wed, 12 Oct 2022 18:06:27 GMT

I usually use a Huawei EchoLife modem (yes, yes, I know.) with my usual MikroTik router with the TalkTalk service - a few days ago the sync speed dropped to 15mbps, when the service is meant to be 65.

I tried with a different modem, a DrayTek Vigor167 that I nicked from the pile at work, same thing, 15mbps.

Got out the TalkTalk CPE, connected that and went on it's built-in Wi-Fi, 45mbps! Our normal sync rate...

Plug the Huawei modem back in and now it's syncing up at 45. It's almost like the TalkTalk CPE requests a DLM reset or something when it connects - are they lowering the sync profile when you don't use their magical CPE?

I believe this has happened before, but I can't be sure, last time there was a fault it affected the phone line too, BTOR engineer said the pair dropped off the connector block.

Re: Low sync speed until CPE is plugged in

Debbie-TalkTalk — Thu, 13 Oct 2022 05:14:18 GMT

Hi Nevexo

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Low sync speed until CPE is plugged in

Nevexo — Thu, 13 Oct 2022 20:10:25 GMT

Hi Debbie,

Added it now.

Re: Low sync speed until CPE is plugged in

Debbie-TalkTalk — Fri, 14 Oct 2022 07:30:35 GMT

Hi Nevexo

Thanks for updating your Community Profile.

The line is in sync at just under 50mb. Can I just check, when the speed drops have you tried rebooting the router first before connecting a different router?