topic Re: My router keeps dropping out in Broadband

My router keeps dropping out

Cara21 — Fri, 07 Oct 2022 20:02:01 GMT

My router keeps dropping in and out. I have run all the test and tried it in the main phone socket and and extension and have the same from both. I have changed the cables and the filter but it hasn't solved it. Has anyone any suggestions.

Re: My router keeps dropping out

Skynet_TX — Fri, 07 Oct 2022 20:32:33 GMT

Hi @Cara21,

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

Do you have any ‘wired’ devices, do they also lose connection ?

The Support Team on this community probably won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the Support Team here should respond to this topic early next week to help if you are still having issues.

Re: My router keeps dropping out

Debbie-TalkTalk — Mon, 10 Oct 2022 06:14:04 GMT

Hi Cara21

I'm sorry to hear this.

I can see that an Openreach engineer visit has already been arranged.

Please let us know how you get on following this visit.

Thanks

Debbie

Re: My router keeps dropping out

Debbie-TalkTalk — Thu, 13 Oct 2022 06:03:50 GMT

Hi Cara21

How are you getting on following the engineer visit?

Thanks